Details of “COMPANY” – Online store
Www.passionhome.gr is the online store for the sale of products via the internet, of the company “PASSION HOME
RENZOS STAVROS” (hereinafter “THE COMPANY”).
Name: RENZOS STAVROS
Tax Identification Number: 025558313
Activity: SANITARY WARE
Headquarters: Pilaia, Thessaloniki
Tax Office: F Τhessaloniki
Address: Profitou Ilia 12, Pilea 555 35
1. Intellectual Property
All content of this website, including images, photographs, texts and products are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions. All intellectual property rights of this Website contained in it belong to the COMPANY. In any case, any copying, processing, distribution, resale, creation of parallel work or misleading the public about the real provider of the content of this website is prohibited. Reproduction, uploading, announcement, republishing, dissemination or transmission or any other use of the content and in any way or means for commercial or other purposes is prohibited, unless with the written consent of the COMPANY.
2. Limitation of Liability
The COMPANY is not responsible for defects or poor quality of the products available to its customers. All products are received from suppliers packaged. However, in case a defective product is found in the delivered quantities, you reserve the right to return it with the possibility of replacing it with our shipping costs or refund of your money. The COMPANY is not responsible for an organized attack by hackers in order to steal users’ personal data, but even in this case credit card users are safe since in our eshop no credit card information is stored. Also the COMPANY has absolutely no responsibility for possible damages that may occur to customers from non-execution of an order. In addition, our online store has reservations about the delivery time of orders in cases of force majeure or when the goods of the order are not available from the respective supplier. In these cases, our online store takes care of your notification. In any case, the COMPANY cannot provide any guarantee for the availability of the products but guarantees the timely information of the final consumers for their non-availability. Finally, the COMPANY is in no way responsible for any claims, of any nature, for any damages, positive or negative, of visitors of the website or third parties due to the operation or not and the use of this website or the any inability to provide products or information made available by it or any unauthorized interference by third parties with products and information made available through it.
3. Product Prices
The prices listed in the relevant catalogs next to each product include VAT (24%). These prices refer to the quantities that are available in our warehouse, while the COMPANY reserves the right to adjust the prices. For some areas of Greece for which reduced VAT rates apply then the prices of the products are lower than those listed during the reduced VAT of the area.
4.Modification of the Terms Hereof
The COMPANY reserves the right to modify or renew the terms and conditions of transactions.
5. Applicable Law – Jurisdiction
Transactions carried out through the COMPANY are governed by the Principles of Greek Legislation for consumer protection and Community Law on electronic commerce. Any dispute arising in connection with the transactions with this website is the responsibility of its local courts.
6. Payment Methods
a) Deposit in a bank account:
By selecting this payment method, you will be able to make a bank transfer (the information will be given automatically at the time of purchase). When a bank transfer is made, the customer is charged the commission of the respective bank.
Note: The order will be sent only after we receive the payment, a process of 2-5 working days depending on the bank.
b) Payment by Card:
Payment will be charged directly to the customer’s credit card. The customer will fill in the appropriate form created by the bank with which we work, in order to make a purchase. In this form he will need to fill in his credit card number and other relevant information, such as the expiration date etc. The relevant information with the buyer is transmitted from a protected link directly to the website of the bank that manages our transactions. The COMPANY is not going to store any such information on any of its computers, and is therefore in no way responsible if any third party fraudulently or incorrectly uses the customer’s credit or debit card.
You pay in cash upon delivery.
7. Return Policy-Withdrawal
In case you want to return products you bought online, they must be returned within 14 calendar days of delivery, at the expense of the customer. The products must be returned intact, in their packaging, without being opened or assembled. If the returned products do not meet the above conditions, they will be returned to the customer at his own expense. Products to be returned must be accompanied by the corresponding purchase document. If the above conditions are met, a refund will be made to the customer within 14 working days from the time the company was notified of its withdrawal.
8. SSL protocol
The COMPANY has an SSL protocol for your secure browsing of the website.
9. Transaction Security
The COMPANY is committed to ensuring the security and integrity of the data it collects about the users of its website. The COMPANY has adopted procedures, which protect the personal data that users submit to the website. These processes protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly.
10. Consumer Right to Complain
“According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. . If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage »
11. Personal Data
The COMPANY in application of the principles of personal data protection and in accordance with the provisions of the International European Law that regulates issues related to e-commerce (Directive 2000/31 / EC, Presidential Decree 131/2003), as well as those defined in N 2251/1994 on consumer protection, which regulates issues related to distance selling and the relevant provisions of Law 2472/1997 on the protection of the individual and the protection of personal data, as supplemented or amended by the decisions of the committee protection of personal data, the P.D. 207/1998, 79/2000, Law 2819/2000 (art. 8) but also the instructions 95/46 / EC and 97/66 / EC, states explicitly and clearly that it will not proceed with any improper use of nor will it disclose, disclose, disclose, sell, or lease your personal information and information to any third party. Please note that your personal information is permanently deleted upon your request and can not be given to anyone in any way. By submitting your information to the server, you agree that the declared material does not contain false, fictitious, illegal and generally unsuitable information for use, processing and publication.
Personal Data – Confidentiality of Transactions: The data of the users (name, profession, email address, home address, landline, mobile phone, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. Users when providing their data in the context of their transactions as hereafter, will be informed by the COMPANY and consent and accept the forthcoming processing of this personal data, for the needs of smooth and easy between the parties to the transaction, as well as as well as the transmission of this information to recipients who will be specifically identified and are the employees and added of the company in the context of the processing of the contract under preparation.
The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GDPR 2016/679) as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) .
Ensure that only authorized officials have access to transaction information and only when necessary, e.g. for processing orders. All documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by the COMPANY. The customer can access them if he wishes.
To ensure the confidentiality of data transfer, we use a strong encryption protocol.